At Coin Centric, we are committed to protecting your privacy and the confidentiality of your personal information which is fundamental to the way Coin Centric does business.
We take the matter of handling personal information very seriously because we value the ongoing trust you have in us to protect your privacy.
Collection of Personal Information and its use
When you use the Coin Centric Platform, we ask you for the information we need to verify your identity and support such services provided on Coin Centric in order to facilitate the provision of buying, selling and trading digital currency. We may collect personal identification information from Users in a variety of ways, including, but not limited to, when Users visit our Site, register on our Site, place an order, fill out a form, and in connection with other activities, services, features or resources we make available on our Site. This can include a broad range of information ranging from your name, address, contact details, IP address, device information, operating system, web log information, passport number, driver license number, bank account numbers, and digital currency account information.
We may provide the information that you provide to identity verification services, credit bureaus, third party systems or to our customer support team to enable them to verify your identity under Anti-Money Laundering policies and to protect you and other users of our Platform from fraud and other illegal activities.
We may also provide your personal information if requested by a law enforcement or government agency.
We also use your information to enable us to manage your ongoing requirements and our relationship with you, e.g.to process transactions, email you a notice or receipt of your transaction, troubleshoot a problem, send promotional offer, prevent or investigate illegal or potentially illegal activities, and to customize and improve Coin Centric’s Platform. We may do so electronically unless you tell us that you do not wish to receive electronic communications. From time to time we will use your contact details to send you offers, updates, events, articles, newsletters or other information about products and services that we believe will be of interest to you.
We may also send you regular updates by email. We will always give you the option of electing not to receive these communications and you can unsubscribe at any time by notifying us that you wish to do so. We may also use your information internally to help us improve our services and help resolve any problems.
Will we disclose the information we collect to anyone?
We do not sell, trade, or rent your personal information to others. We may disclose your information to law enforcement agencies in Australia if requested as part of an investigation. We may disclose some of your personal information to third party suppliers and service providers (e.g. an email sending service such as MailChimp), third party identity verification services, or to other companies in the event of a corporate sale, merger, re-organization, dissolution or similar event. However, we will take all reasonable steps to ensure that they protect your information in the same way that we do. We may provide your information to others if we are required to do so by law or under some unusual other circumstances which the Privacy Act permits. Coin Centric does not disclose personal information overseas.
How can you check, update or change the information we are holding?
You have the right to access information we hold about you. Your right of access can be exercised by sending us a written request containing your information and we will disclose to you the personal information we hold about you. We endeavor to ensure that the personal information we hold is accurate and up-to-date. We realize that this information changes frequently with changes of address and other personal circumstances. We can generally update your customer information via support request form on Coin Centric’s website or you can do so via our platform by logging into your Coin Centric account and clicking on the settings section. In some cases, to ensure security and integrity of the Platform, we may be required to maintain historical personal information you have submitted to us. In some limited cases, we may need to refuse access to your information or refuse a request for correction. We will advise you as soon as possible after your request if this is the case and the reasons for our refusal.
What happens if you want to complain?
By opening an account with CoinCentric and using our Platform and Services, you consent to the collection and use of the information you have provided to us for the purposes described above.
Note: The Bitcoin Network fee is 0.0003 , this will be deducted from your balance.
Welcome to CoinCentric!
The Terms & Conditions mentioned below govern your use of www.coincentric.io (the website) and its services, features and software offered by Coin Centric Pty Ltd. By using this exchange and any of its services, you agree to be legally bound by these Terms & Conditions.
Coin Centric Pty Ltd is a company with limited liability, incorporated under the laws of Australia (ABN - 89 624 971 946) complying with all AML and AUSTRAC laws.
CoinCentric reserves the right, at its sole discretion, to change, add or remove portions of these Terms & Conditions, at any time. You will be notified of such changes on the CoinCentric website and upon such notification, it is your obligation to review the revised Terms & Conditions. Your continued use of CoinCentric services following the revision will mean that you accept and agree to the revision. You agree that all subsequent transactions made by you will be subject to these Terms & Conditions.
The Terms & Conditions shall be governed in agreement with all Australian Laws. The parties agree to conclusively submit to the exclusive jurisdiction of the Australian Courts.
CoinCentric provides a platform to people to trade cryptocurrencies. Depending on your country of residence, you may not be able to use all the functions of the website. It is your obligation to follow the local regulations and laws in your country of residence and/or country from which you access this website and its services. If you do not accept the Terms & Conditions mentioned here, we request you to not use this website and any of its services. Delay or failure by CoinCentric in imposing or partially imposing any provision of these Terms & Conditions shall not be interpreted and assumed as a waiver of your rights.
Eligibility and Use
You hereby accept and acknowledge that you are of legal age to agree to these Terms & Conditions and have not previously been suspended or removed from using our exchange and its services. Unless CoinCentric has provided a written approval to use your account for any third party or establishment, you are supposed to use it for your purpose.
If CoinCentric has approved your account for trading on behalf of a third party or an establishment, you will use the Services and your CoinCentric Account solely for the account of the specified party.
If you use any Services on behalf of a third party or an establishment, you agree to these Terms & Conditions on behalf of yourself and the user you signify, and you represent and warrant that you have the authority to bind the party to these Terms & Conditions, and that both will be jointly and severally liable under these Terms & Conditions for any violations.
Trading Risks - Disclosures and Assumptions
Trading or holding of any cryptocurrency and digital assets involves substantial risks while losses can be high. You should cautiously study and assess whether trading or holding of cryptocurrency is suitable for you depending upon your financial circumstances and tolerance to risk as Cryptocurrencies and its encapsulated objects are in itself very volatile.
Cryptocurrencies such as Bitcoin, Ethereum, Litecoin, Ripple and other Altcoins are unlike traditional currencies, goods or commodities in the market and are subject to exceptional risks. Unlike other traditional forms of currency, cryptocurrency are decentralized and are not governed by any government establishments, government or legal entities and remains unregulated. The values of cryptocurrencies will fluctuate depending upon the market, confidence of investors, competing Altcoins, technical problems on the Blockchain network, government interference and/or any other factors.
Due to the high risks of trading cryptocurrencies as well as the impact of technology and the international market, CoinCentric cannot and will not warrant or guarantee that a particular cryptocurrency will be available on our exchange. CoinCentric reserves the right to stop offering trades to particular cryptocurrencies on our exchange platform. We will use our reasonable resources to notify you if we cease to support trading and exchange of a particular cryptocurrency or any digital asset. If this is the case, you will not be able to convert those cryptocurrencies you hold into AUD or any other currency, however you will be given the option to move the cryptocurrencies to another user, platform or a third party website.
CoinCentric is neither accountable nor liable for any cryptocurrency once they are transferred from our platform to another exchange. CoinCentric would not be held responsible or liable for any cryptocurrencies that is not traded on our exchange, that have been sent into our platform, that have been sent to an incorrect wallet address or a wallet address for a different cryptocurrency. It is vital as a trader to take precautions and measures while transferring and storing your cryptocurrency whether it is on our platform or through other exchanges. We take no responsibility for embezzlement or theft of your cryptocurrencies. You should familiarize yourself with the security measures available when using a wallet service or other device for storage. Always take a greater degree of caution and protection to secure your passwords while operating and trading.
Information on your Account
You will need a CoinCentric Account in order to use our exchange and its services. To protect your CoinCentric Account, keep your password confidential at all times. You are responsible for the activity that happens on or through your CoinCentric Account. We recommend you to not reuse your CoinCentric Account password on any third-party applications. If you learn of any unauthorized and unapproved use of your password or CoinCentric Account, change your password at the earliest.
CoinCentric is vigilant in maintaining the security of our exchange and its services. By registering, you agree to provide us with your current, true and complete data as prompted by the registration procedure, and to keep such information updated. As a user, you are also accountable for keeping the privacy of your Account data, including your passwords, safeguarding your own Cryptocurrency, and all activity posted to your Account. Any actions on the exchange, transactions and orders initiated from your Account or using your password will be considered to have been made by you, and is irreversible. If there is a suspicious activity related to your Account in CoinCentric, we will request additional information from you, which may include verifying your documents.
Conversion Rates and Service Fees
Service fee applies to all transactions where cryptocurrencies are purchased, sold, traded or exchanged through this exchange. By using this website, you accept the conversion rate and acknowledge that CoinCentric may adjust the conversion fees at any time. This fee is payable to the miners who approve your transactions on the Blockchain network.
Conversion rates are not static and are subject to change at any moment. We cannot guarantee or speculate the rates as it is dependent on the market, demand and supply, and cost of the technology. There may be occurrences where the amount mentioned in the end of the transaction may differ from the amount in the beginning of the transaction due to the nature of the Blockchain network and its volatility.
If you use a service in CoinCentric to which a charge applies, or you initiate a transaction (which also includes the miner’s fee), you will not be able to make any amendments once you have confirmed to proceed with the service or transaction.
CoinCentric collects and processes your personal information to prove your identity, which is necessary to authenticate the transactions on the Blockchain Network. By providing us your personal data on our request, you confirm that it is true and accurate. You retain ownership of any intellectual property rights that you hold in that content. You hold the right to make any amendments on your personal data at any given time. You hereby authorize CoinCentric to conduct necessary enquiries that may be required to authenticate your identity and/or protect against fraud. CoinCentric will take full responsibility of your personal data and will only share to a third party if the law obligates.
This website just serves as a platform for exchange. CoinCentric cannot control the quality, security or legitimacy of the cryptocurrency involved in any transaction and the information it contains. By creating an account, you acknowledge and come to an agreement that CoinCentric shall not be liable for any loss caused by the authorized use of your account, mishaps pertaining to business failure, and misunderstanding to use CoinCentric service causing any losses which are not actable by CoinCentric. It shall be deemed that you, as a user, accept any and all functions performed by CoinCentric in agreement with the guidelines set forth in the Terms & Conditions, and any and all risks arising from such processes.
You shall indemnify CoinCentric and our team harmless from and against all third-party claims except those resulting solely from CoinCentric‘s breach of these Terms & Conditions. Similarly, CoinCentric shall indemnify you or any parties associated to you from and against all third-party claims except those resulting only from your breach of these Terms & Conditions. CoinCentric cannot be held responsible for any changes in the Blockchain.
Suspension or Termination of Services
In order to make this website as safe as possible, CoinCentric may suspend or terminate your access to the website in our sole discretion, temporarily or permanently, immediately and without prior notice, and delete or deactivate your Wallet and all related information without cost to you. This may also occur in the event that you breach any of these Terms & Conditions. If you delete or we disable your account, these Terms & Conditions shall terminate as an agreement between you and Coin Centric Pty Ltd.
Compliance with local laws
CoinCentric complies with Anti Money Laundering (AML), Counter Terrorist Financing (CTF) and AUSTRAC laws. If asked by any one of these establishments, CoinCentric may conduct further audit making confirmatory phone calls and would ask you for more documents. It is your sole duty to determine if, and to what extent, any taxes apply to any transactions you conduct through this exchange, and to refuse, collect, report and remit the correct amounts of taxes to the applicable tax authorities. Furthermore, you agree to comply with all relevant laws of Australia.
Complaints and Grievances
If you have any complaints, opinion or queries, please contact our Customer Service at [email protected]
While contacting us, we request you to provide us with your full name and email address along with any other information that we may need to identify you, and the transaction on which you have complaints, opinion or queries.
Copyrights and Trademarks
Unless otherwise indicated by CoinCentric, all copyrights, trademarks and other intellectual property rights in all content in our website including CoinCentric logo, designs and graphics belong to Coin Centric Pty Ltd and are protected by Australian and international copyright laws and other intellectual property rights laws. We grant you a limited and non-exclusive license to access and use this exchange. You cannot use any trademarks to promote or sell without our prior consent. If there is any breach, CoinCentric will terminate you and further block you from all their services.